I sit here this morning not having accomplished much of anything over the past couple days. I feel like I am spinning my wheels. I make one move that I believe satisfies conditions, and perhaps legally it does, only to be greeted by other people telling me I still need to do things their way.
It is exactly like T-Mobile. If I had wanted to take T-Mobile to court I am certain the law would have been on my side and I could have easily changed the billing information on my father’s account. I had the full backing of the legal system, but that would have been a hassle beyond the solution.
Satisfying the legal obligation is not enough. We have to satisfy the belief systems of others. People are trained and ingrained to act in certain ways. Being in the right doesn’t make us right. There is a sub-Reddit dedicated to mildly bad drivers creatively named r/mildlybaddrivers. On it videos are shared of people mildly driving badly, and on a good number of them the person in the right obeys all traffic laws but refuses to obey the laws of physics. For example a car will get cut off by the mildly bad driver and then plow into them even though they had time to stop. Just because you’re in the right doesn’t make you right.
This is how the world operates. We live in our sphere of belief systems. Some people call it an echo chamber other people call it friends, family, media consumption, and so on. As human being we tend to align ourselves with people that reflect our belief systems.
The issue is we aren’t alone in this ecosystem. There are thousands, if not millions, of other spheres bouncing around. All different belief systems, and sometimes they rub up against ours and cause friction, and other times they full on crash into each other.
So, imagine you are a T-Mobile employee, sitting in the store, waiting for your shift to end, and in walks this person with a briefcase full of legal documents telling you he wants to change billing information. Unlike the bank where people are trained to deal with this situation this T-Mobile employee isn’t trained at all. Seriously, I think they just throw people to the wolves in those stores. So when I presented my documents to this T-Mobile employee they went to their script, and oddly made it sound like the laws of T-Mobile are more powerful than the laws of the Commonwealth of Virginia.
This is how miscommunications happen. Belief systems rubbing and bumping and crashing into each other.
David Huzzard Writes 