I saw an article yesterday that 75% of code at Google is generated by AI and then reviewed by humans. This is the same Google that released an update in March that wiped out legitimate reviews from tons of businesses all around the world. I have been dealing with this exact issue for almost a month now.
Everything I have done with AI has made me appreciate the old ways a little better. The issue I am currently having is something a person could solve in roughly 15 minutes. Instead I have waited on virtual hold, been hung-up on, caught in an automation loop, and ghosted by the army of support bots Google employees over humans. Maybe I should help them unionize.
At this point I am starting to feel like this is a religious experience and I would get further having my reviews returned by leaving Google alone and trusting in Jesus, but that isn’t in my nature. Jesus’s burden may be easy and yoke light, but I never believed he didn’t want us to do our work, and while fighting the leviathan that is Google isn’t loving my neighbor it is at least adjacent. If I can get my reviews restored and help Google realize the issue they have with over automation maybe it will help someone else.
This past weekend I tried replying to the email that opened the case. When that ended up opening a new case I replied again with evidence and now somehow have three cases opened. It should just be one. It is all one related support ticket. Again a human would understand this, but Google prioritizes different than the average person.
The real danger is upsetting them. The Google bots hold the biggest weapon of all. I am a small local business that has served around 200 clients this year. I am close to nothing to Google. My absence wouldn’t be missed, but it would have a catastrophic impact on my business.
One way or another I am going to at least get an answer. Even if I have to send a sternly worded letter to Mountain View, Ca.
David Huzzard Writes 