I have found AI to be both a useful and a useless tool at times. My father saw the internet as the worst thing that ever happened to humanity and I am not sure he was wrong. AI hasn’t created anything new. It has only made us faster. Think about the debate over AI music or AI art. AI can create digital art and it can create music, but it cannot paint oil on canvas and hang in a museum nor can it put on a cello concerto in a symphony hall. It is limited to pixels and bites.
That is a lead in to my real thought this morning. AI showed me I was wrong by believing I was right. One of the issues with AI is it has no POV. It takes on the point of view of whoever is chatting with it. It has no opinion or observations to make of its own.
Yesterday was an all day learning day for one of the business organizations I am in. I have found great value in these learning days. I always walk away with a new insight, and this one was I was wrong. I have spent the last several quarters demanding speed, speed, speed when trying to onboard new clients, and while getting back to people in 24 hours shouldn’t be impossible and should still be able to deliver quality we need to value relationships, clarity, and quality over speed.
I am a big believer in slow and steady wins the race. One of the very first examples shown of proper execution was about exactly that. It was about a race to the South Pole. One group went 20 miles every day, no matter what, the other went fast on good days and rested on bad. The people with a plan and that went slow and steady made it first and survived.
We don’t need to be fast. We need to be good, and we are good. The proof is in the pudding or in the Google reviews as they would say. We are a quality service, we build relationships with our clients and their pets, we are there for the first vacation and the last, we walk dogs from hired to retired, and there is probably more. I’ve been too focused on who I am and not what WE’VE built.
That’s the lesson. Do less and more good things will happen, and when we get a phone call protect the relationship first.
David Huzzard Writes 